Hotel Indigo 特拉維夫 - 鑽石交易所(Hotel Indigo Tel Aviv - Diamond District)

Fire alarm set off 2 times in the middle of the night causing panic to everyone and we couldn’t sleep. That was bad experience and I moved to another hotel after. They gave nice breakfast at least.

Personnel très sympatique Mickael le responsable publique ralation très à l'écoute Des petits manquement mais pas bien grave vu la situation actuel dans le pays

Hotel stupendo, quasi tutto il personale della reception parla l’italiano e mi ha fatto molto piacere, erano molto professionali, carini e disponibili. La piscina era meravigliosa, ma un po’ piccola. Consigliato!!

The only piece of feedback I can provide management is that I paid extra for a room with a mini refrigerator so I could put things in there. The mini fridge had dispenser boxes inside like a vending machine. They were intended to be a vending machine, but they were empty. 1 - don’t charge extra for a mini fridge when it can’t be used! 2 - don’t charge for a mini fridge if you have a vending machine set up inside to increase your revenue. That’s called price gouging. Other than that minor annoyance, all was well. If I stay there again, I’d choose a room without a mini fridge for reasons I’ve made obvious. The restaurant has a great breakfast every morning and I’m glad I included that. The staff there took care of the guests and the food was very good.

The hotel listing is full of inaccuracies and is lies and the cleanliness and service leave much to be desired. I will share just a few reasons why this hotel is more like a 3-star property and why ******* should flag the property's listing until all the inaccuracies are addressed; (1) there is no hotel shuttle, and if you ask the Frons Desk staff about it they look at you like you're crazy and roll their eyes. I personally witnessed 2 other guests asking about it. Never existed. Flat out lie. (2) Hotel refused to honour the fact that my booking included breakfast. Even though I showed them my confirmation, the app, and even though it said so on their end, they did not want to honour it. ******* had to get involved to call their management to honour the package. A great way to begin our 2-week stay after a 12 hour flight... A true 5-star hotel would not let this happen, but if a mistake happened, they would have allowed us to check-in and deal with it later rather than making our check-in an hour-long process after a 12 hour flight. Absurd. (3) The hotel is meant to be non-smoking but all the rooms around us were smoking with smoke entering our room. Hotel refused to so anything about it. (4) Hotel rents out the pool every weekend so we couldn't use or enjoy it. Full of drunk, smoking teens. (5) Hotel argued about the price for days and did not want to honour the quoted price that we booked. Do not choose to pay at hotel. This hotel should be 3 stars at best.